FAQ’s

Who is voxfurnitue.co.za?

Vox Furnitue South Africa is an online store selling directly to the public, saving you money down the line. We list an extensive range of products on the site detailing pricing, descriptions, sizes and pictures for your ease of browsing. All of the products are guaranteed for workmanship and quality. We ship country-wide. FAST, EASY ONLINE SHOPPING for those who don’t have the time or lust for busy shopping malls.

How do I shop on voxfurniture.co.za?

Select a category in the top menu and browse through to subcategories. You can click through for more information on each product and add to cart. The Cart is shown at the top right where you can click to view cart at any time or checkout when you are ready. Enter your details and make payment via EFT or credit card.

What payment options do you offer?

Voxfurnitue.co.za offers instant EFT payments with the following banks: ABSA, FNB, Nedbank, Standard Bank.
We also accept all South African credit cards by Visa/Mastercard with 3D secure enabled. Mobicred is available via Payfast at checkout.

Where does voxfurnitue.co.za ship to?

We deliver furniture shipments for free to the following main city hubs: Pretoria, Johannesburg, Midrand, Cape Town, PE , George, Durban, East London, Nelspruit, Bloemfontein, Witbank, Randburg, Welkom, Polokwane, Port Elizabeth. All areas outside of these cities are considered regional.

Do you have showrooms?

Watch this space … showrooms coming soon.

Can I change my shipping address or time of delivery?

The couriers will attempt to deliver your parcel between Monday to Friday 9am-5pm. You are welcome to let us know which days suit you for delivery, otherwise, the courier should contact you. Shipping addresses can only be changed prior to despatch. Please contact our call center to arrange.

Are the products under warranty?

All products are guaranteed for workmanship and quality. Please report any flaws within 48 hours of receiving the order.

What happens if I don’t like what I ordered?

If you have purchased an in stock item and have changed your mind within 7 days, you are welcome to return it for a full refund less the relevant shipping fees. Returns (as per our returns policy) are only accepted if the item is still in its original packaging and original condition. The refund will be processed once the item has been received back in its original condition. Please advise us in advance of any intended returns so that we may authorise the return and arrange for the collection (if applicable). Contact us at 086 1000 993.

How long until delivery?

In stock items are dispatched within 1-3 days after clearance of your payment courier delivery within 1-3 days of dispatch.
If you require any assistance with your order please contact our customer service care line at 0861 000 993.

How do the points work?

You get 2 points for every R1 you spend.
Our loyalty rewards program offers customers reward points for each Rand spent on the site. So for every R100 you spend you will get 200 points (value R2.00) to use on future orders.

Loyalty points which you have successfully earned may be redeemed as credit towards any future purchases.

This offer is not related to a specific product but rather towards credit on a future purchase after every successful purchase.

In order to participate in this program you need to register on the site and make a successful purchase.

Your points will only become activated once your order is successfully completed.

Should any changes have been affected in your initial purchase your reward points will reflect this accordingly.